Roku app will not download after galaxy upgrade

If the remote works well sometimes, but not all the time, try pulling the batteries out and replacing them. That might fix a problem with a poor connection.

Weak IR signals can be another problem. If the batteries are old, that light will be too weak. If the batteries are really depleted, the remote might not respond to button presses at all. Try replacing the batteries with new ones.

These remotes are a bit more sophisticated, so there are several ways to troubleshoot their operation. The first step is to try the same battery tricks as above — remove and replace them, or simply install new ones.

In rare instances, wireless signal interference can cause problems with enhanced remotes. If you own a Roku Streaming Stick, Roku will send you one of these cables for free.

One way to solve that problem is to switch your Wi-Fi router to a different wireless channel. Checking Wi-Fi signal strength is the best place to start. Try repositioning it and see if it helps. If your phone, tablet, or laptop is connected via Wi-Fi — in the same general location as your Roku — that suggests a problem with the password. If your other Wi-Fi devices are operating normally, restart your Roku. If this fails, you should contact your Internet service provider.

If moving your Roku is out of the question, consider moving your Wi-Fi router, or adjusting its external antennas if it has any. Even small changes to your router can have a big impact on how wireless signals move around your house. If your home is on the bigger side, or there are many walls and floors between your entertainment devices and your router, a mesh system may be your best bet.

Before trying any of the following solutions, we suggest you first turn off your Roku and connected devices, unplug the power, wait 10 seconds and then plug it back in and power your gear on again. If none of the steps so far have helped, try switching out your cable s with another set. A fix that seems to work in this instance, is to begin playback of the desired video, then:. Some users have reported that their audio and video lose sync while playing content.

Though somewhat counterintuitive, a fix that seems to work involves tweaking the video refresh properties:.

Keep in mind that while this has been known to fix audio sync issues, it can also introduce some unwanted video problems like image jerkiness. If this happens, switch Auto-adjust back to Enabled. Problems involving video quality like buffering, stuttering, or degraded detail can usually be traced back to your network connection.

Before moving on, see our section on Wi-Fi problems. Roku recommends a minimum download speed of 3. You can check your actual download speed here. Normally your Roku will choose the best bit rate to use automatically — one that matches your network connection speed — but on rare occasions, setting this manually needs to happen. You do this through a hidden settings screen:.

When this happens, it can cause a variety of problems from black screens to flashing video, to HDCP error messages. As with many problems, a reliable fix is to power everything down, remove and reinsert the HDMI cable ends into each device, and then restart.

To test to see if this is the problem, try connecting your Roku directly to your TV. There is one situation where you may need to replace a perfectly good HDMI cable. Older HDMI cables might lack the necessary bandwidth to carry all of that data reliably between devices, especially over longer distances like 10 feet or more. Check out our full HDMI cable buying guide. Private Listening Spotty Since Update. Headphones icon not present in Roku mobile appile.

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